At work, human beings can no longer be considered necessary evil but are part of the productivity chain and actually, human capital. It matters whether people like each other or not, even if they are able to do their work effectively.

Everyone is waking up to the fact that we are not machines and have problems, worries and anxieties of human beings everywhere. In this context, soft skills is prudent, an insurance policy that may prevent a sudden and terrifying explosion of violence by distraught people.

Just as an organization is made up of processes and systems that mesh seamlessly in order to produce goods and services, it is also composed of people who must work together.

Benchmark for business:

Everything is fair in love and war, but not in business. Ethics play an important role and an organization is responsible to everyone internal and external to it.

Each and every employee of an organization must be customer centric. Without satisfied customers, the organization will not survive. There are two things in business, reasons and results. Reasons do not matter.

Rules of the professional life:

* Customer foremost.

* Stay committed to your commitments.

* Work while you work and play while you play.

* Performance is directly proportional to perseverance.

* Work methodically during office hours; do not hang around after office hours.

* If you are not playing to win, why play at all?

* Do not try to bulldoze or bullshit the customer; be honest even if it means having to lose an order. You can win his confidence the next time around.

* Keep up time and be punctual.

* Be courteous and polite to everyone; right from the peon to the president.

* Talk less and listen more; you will understand the customer requirements better to give him the right solution.

* Your attitude matter the most.

* Neither be aggressive nor submissive; be assertive.

* A busy person is one who has time for everything.

* Salaries must be earned and will not be paid.

Guidelines to deal with the most important element in business, the customer:

* Listen to the voice of the customer.

* We should be a company that is easy to do business with for the customer.

* Be customer centric, have customer focus.

* Knowledge of our business is important to serve our customers.

* Be responsive to customer needs.

* We should deliver value for the customers money.

* Time is of importance to the customer.

* Be committed to your commitments.

* Be courteous and empathetic.

* Admit negatives.

* Customers are the only source of job satisfaction.

* It can take years to win a customer and only seconds to lose one.

Remember, good service is always taken for granted by the customer. In any case he is entitled to it.

Bad service is never forgotten and lingers on and on in the memory of the customer.

Sowmithri will guide you to Conquer Yourself for Success, Peace and Happiness based on real life experiences over two decades and more. Find out how at www.conqueryourself.info

Article Source: ArticleSpan

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